Thank you for shopping at MyCouture! We want to ensure that you are satisfied with your purchase. Please read our Refund & Return Policy carefully.
Eligibility for Returns: a. We only accept returns and exchanges for items that are damaged upon arrival or if you receive a product that is different from what you ordered. b. Please inspect your order upon delivery and report any issues within [X] days of receiving your order.
Initiating a Return or Exchange: a. To initiate a return or exchange, please contact our customer service team at [returns@mycouture.com] with your order number, a description of the issue, and clear photos of the damaged or incorrect items. b. We will provide you with instructions on how to return the product.
Conditions for Return or Exchange: a. The item must be unused, in its original packaging, and in the same condition as when you received it. b. The return or exchange request must be initiated within [7] days of receiving the product.
Return Shipping: a. MyCouture will cover the return shipping costs for damaged items or incorrect products. b. For exchanges due to a change of mind, the customer is responsible for the return shipping costs.
Refund Process: a. Refunds will be issued in the original form of payment once the returned item is received and inspected. b. Please allow [7 to 14] business days for the refund to be processed.
Exchange Process: a. If you are exchanging an item due to damage or a wrong product, we will send you a replacement as soon as the returned item is received and inspected. b. If the item is no longer available, you will be offered a comparable alternative or a refund.
Non-Returnable Items: Certain items are non-returnable, including: a. Items marked as final sale. b. Personalized or customized items.
Contact Information: If you have any questions or concerns about our Refund & Return Policy, please contact us at [returns@mycouture.com].
By making a purchase on MyCouture, you agree to abide by the terms of this Refund & Return Policy. We appreciate your understanding, and our team is here to assist you throughout the process.
